NAMEFUL · REFUNDS
Refund Policy
Last updated: August 28, 2026
Nameful sells digital naming results. This policy explains when a payment may be refunded and how to contact us.
1. When you may request a refund
You may contact us within 7 days of payment if you were charged more than once for the same order, the payment succeeded but the purchased results were not delivered, or a technical problem prevented you from accessing the purchased results.
2. When refunds may not apply
A refund may not be available when the purchased digital results were successfully delivered and accessed, when the request is based only on a change of preference, or when the issue is caused by information supplied by the user. We review each request fairly and may ask for the order details needed to verify it.
3. How to request a refund
Email support@getnameful.com with your order ID, payment date, purchase email if one was provided, and a short description of the problem. Never send your full card number or security code.
4. Processing
Approved refunds are sent to the original payment method. Processing time depends on the payment provider and your bank. If a payment is still pending, please wait until it completes before requesting a refund.
5. Payment disputes
Please contact us first so we can investigate duplicate charges or delivery problems quickly. Nothing in this policy limits rights that cannot legally be waived in your country or region.